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Here at A2 Hosting, the Migration Specialist is responsible for providing exceptional customer-service to current customers throughout the migration process. The Migration Specialist will resolve technical and general service requests and execute migrations while providing an exceptional customer service experience.

Working alongside a team of passionate professionals and leaders, the Migration Specialist will be an integral part in ensuring that A2 Hosting is a leader in customer- focused web hosting services.

We are currently in need of candidates who can work a Tuesday- Saturday, 4:00pm - 12:00am ET shift

What you'll do:

• Provide outstanding customer service to customers throughout the migration lifecycle; including obtaining relevant pre-migration information, executing the migration, and following up with the customer post-migration

• Reviewing and processing incoming and/or flagged migration requests in accordance with company procedures and service level agreements

• Escalating and discussing complex inquiries to team lead as necessary to ensure positive outcomes for customers

• Meeting and maintaining agreed upon productivity goals during each shift

• Assisting with troubleshooting for members of the support team as necessary (we love team players!)

• Assisting with system and network project implementations

  What will make you succeed:

• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members

• Basic to intermediate working knowledge of MySQL database software, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors

• Proficient with computers with the ability to efficiently learn new software

• A solutions-oriented mindset with a strong analytical streak

• Effective time management skills including multitasking and prioritization

• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations

  Research shows that women and people from under-represented groups often apply to jobs ONLY IF they meet all of the qualifications. However, no one ever meets 100% of the qualifications, nor should they. A2 Hosting focuses on hiring people, not just skill sets, and encourages you to apply, even without meeting every qualification. We look forward to your application. A note on the location: A2 Hosting is a fully remote organization with a globally distributed workforce. With that, there is a lot of flexibility on where our team members can work, although there may be position specific limitations or requirements for the role. Additionally, since each state in the US operates as an independent entity, companies must have business licensing to hire in each state. Because of that, A2 Hosting is not able to hire in all states. At this time, we are licensed to hire in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OH, OK, OR, PA, SD, TX, UT, VA, VT, and WI.

  US-based candidates who do not reside in one of the above states are unable to be considered for employment at A2 Hosting. Why Work for A2 Hosting:

  A2 Hosting provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward. Additional benefits, based on location, are below: Benefits for ALL Team Members, regardless of location:

• Generous amount of Paid Time Off (PTO) hours, available DAY 1!

• The ability to work from home; this position is 100% remote

• Paid parental leave

• Free hosting services (we want our team to see why we're the best!)

  US Specific Benefits (for US based team members only):

• Subsidized health insurance - A2 Hosting pays a substantial portion of insurance costs for our team members

• Low-cost, high coverage dental and vision insurance options

• Company-matching 401(k) plans (Traditional and Roth available)

• Company-sponsored life and disability insurances

  About A2 Hosting: In 2001, our CEO, Bryan Muthig, started A2 Hosting from a two-room office in Ann Arbor, Michigan. With a mission to help the world succeed online, he wanted to make it easier for people to thrive on the internet. Fast forward to over two decades later, Muthig has used his passion and strong technical background to build a globally recognized web hosting company, with data centers all over the world. Even with this growth, A2 Hosting hasn’t strayed far from our roots. Today, with almost 200 passionate team members around the globe, we use our knowledge, skills, and resources to help our clients bring their digital visions to life every day. Continuously driven by our core values, we focus on creating world-class customer service interactions for new and current clients, regardless of their technical expertise. That passion, paired with continuous curiosity and desire to provide fast, user-friendly service, is the reason we have been successful for the last 20 years. Ready to bring your passion to the team? Apply now, we look forward to speaking with you.

FOR US-BASED CANDIDATES: A2 Hosting is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

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