Job Information
University of Michigan Patient Services Associate in Ann Arbor, Michigan
Patient Services Associate
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Summary
This Patient Services Associate position is in the Adult Transplant Clinic. The candidate will provide outstanding customer service in a busy, fast paced office. Quality Improvement and Lean thinking are a priority in our clinic. Must be able to work independently and with a team, as well as demonstrate the ability to work under pressure. Must have the ability to develop and maintain relationships with patients, faculty, and staff. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
Verify insurance and guarantor information, if a change is warranted stop the check-in process and route patient to Registration.
Verify and update patient demographic, primary care, and referring provider information real time, as part of the check-in process.
Contact and reschedule patients' appointments due to provider unavailability.
Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
Prepare and distribute daily appointment schedule.
Ensure completeness of financial documents including type of visit, reason for service, charge for service, diagnostic codes, and cost center.
Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
Recognize when it is appropriate to refer patients to Patient Financial Counseling to set up payment plans or to follow up on questions regarding billing statements.
Reconcile clinic cash collections daily according to specified clinic standards.
Image designated documents into the MiChart system such as procedure consents.
Other Duties as assigned.
Required Qualifications*
High School diploma or an equivalent combination of education and experience is necessary.
2-3 years of experience.
Knowledge of PC's and desktop software with accurate typing speed of 40 wpm.
Basic experience with e-mail systems.
Basic medical terminology competency is necessary.
Demonstrated friendly and warm face to face manner with a clear, well-modulated speaking voice, ability to provide direct eye contact, and demonstrate kindness and respect to our patient population, faculty, and staff necessary.
Strong interpersonal and communication skills are necessary.
Ability to manage stress effectively
Some clerical experience, preferably in a medical setting, is necessary.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
250712
Working Title
Patient Services Associate
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM - TC - Transplant Clinic
Posting Begin/End Date
6/21/2024 - 7/05/2024
Career Interest
Healthcare Admin & Support
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