Job Information
Indeed Senior Operations Support Specialist in Anchorage, Alaska
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2021)
Day to Day
As a Senior Trust and Safety Operational Support Specialist, you will be responsible for maintaining the integrity of our platform by investigating and resolving issues related to policy violations, fraudulent activities, and other problem areas. You will be responsible for overseeing daily operations to ensure our policies are effectively applied to accounts and content. This includes conducting investigations and making judgments on complex or edge cases. Effective communication with other functional teams is a key part of this process. You will need to have a thorough knowledge of Trust and Safety guidelines and best practices, establishing our team as a support resource while functioning in an advisory capacity. You are encouraged to propose ideas to improve user experiences based on insights gained from daily operations. In this role, you will support training initiatives, conduct quality audits, and manage process documentation. Your ability to manage quality standards and communication flows will be essential to your success.
Responsibilities
Investigate and resolve a high volume of fraud and policy enforcement cases, ensuring timely and accurate resolutions.
Interpret and apply Trust & Safety policies to content, making informed decisions on escalations, edge cases, and precedent-setting scenarios.
Act as a thought leader, identifying inefficiencies, influencing process improvements, and engaging with business partners to enhance workflows.
Mentor and support teammates through training, shadowing, and documentation updates to drive operational excellence.
Conduct quality management initiatives, ensuring adherence to operational standards, policy accuracy, and consistency across decisions.
Analyze and communicate key trends, platform abuse patterns, and operational risks to cross-functional partners, influencing mitigation strategies.
Proactively set, track, and achieve personal and team goals, demonstrating ownership, accountability, and continuous improvement.
Skills/Competencies
3-5 years of experience in customer support, content moderation, or Trust & Safety at a consumer-facing web company.
Exceptional analytical and problem-solving skills, with the ability to assess and resolve escalations independently, leveraging data and policy frameworks.
Proven ability to identify trends, risks, and inefficiencies, translating insights into actionable process and policy improvements.
Exceptional written and verbal communication skills, with experience engaging cross-functional teams to drive alignment and resolution.
Proficiency in Google Workspace and Atlassian tools (Jira, Confluence), or similar workflow and documentation platforms.
Self-starter mindset, proactively identifying and addressing workflow gaps, contributing to continuous improvement initiatives with minimal oversight.
Ability to many multiple priorities effectively in a fast-paced, high-volume environment, demonstrating adaptability in response to evolving policies and business needs.
Due to the nature of the role, you may encounter sensitive content while performing your responsibilities. Indeed is committed to the wellbeing of our employees and offers employee assistance resources, to help you thrive.
Salary Range Transparency
US Remote 59,000 - 86,000 USD per year
Austin, Metro Area 59,000 - 86,000 USD per year
New York City, Metro Area 79,000 - 115,000 USD per year
Seattle, Metro Area 73,000 - 107,000 USD per year
San Francisco, Bay Area 87,000 - 127,000 USD per year
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.
Benefits - Health, Work/Life Harmony, & Wellbeing
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, religious creed, national origin, genetics, neuro-diversity, disability, age, status as a protected veteran, or any other non-merit based or legally protected grounds.
Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To request an accommodation, an applicant should contact Talent Attraction Accommodations at 1-855-567-7767, or by email at accommodations@indeed.com. In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to Equal Employment Opportunity and Affirmative Action, please review our Equal Employment Opportunity and Affirmative Action Statement of Policy (https://drive.google.com/file/d/1vnn08de0zsnII-4yvsTIR9VWKj8dePpN/view).
Inclusion & Belonging
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
Indeed’s Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal , we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs .
Agency Disclaimer
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
U.S. Remote Only - Posting Duration:
The deadline to apply to this position is April 27th, 2025 . Job postings may be extended at the hiring team’s discretion based on applicant volume.
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Reference ID: 45648