Job Information
TEKsystems Technical Support - Automotive in Anaheim, California
Description:
Seeking a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support will work closely with our team of technical service engineers to provide comprehensive post-sales vehicle technical service support to our dealers and customers. The role will involve case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues.
Key Responsibilities:
• Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.
• Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.
• Generate departmental reports on case status, trends, and performance metrics for review by management.
• Coordinate internally with technical service engineers and other departments to facilitate timely resolution of technical issues and customer concerns.
• Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Manage customer accounts, including updating contact information and processing service requests.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and provide feedback to the management team.
• Stay updated on product features, updates, and industry trends to better assist customers
Skills:
Technical support, Customer service, Troubleshooting
Top Skills Details:
Technical support,Customer service,Troubleshooting
Additional Skills & Qualifications:
• Service Writers from auto dealerships have worked out well.
Service Writers are able to dissect the problem from the customer and recommend fixes and the write service needed to resolve issue.
Bachelor's degree in Information Technology, Computer Science, or related field preferred. NOT A MUST HAVE
• Proven experience in a technical support or customer service role.
• Strong understanding of computer hardware, software, and networking concepts.
• Proficiency in troubleshooting technical issues and providing solutions.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Experience using CRM systems or helpdesk software is a plus.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.