Job Information
ALBEMARLE Site IT Manager in Amsterdam, Netherlands
Are you ready to move your career forward and help shape our company’s and customers’ futures?
If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.
SUMMARY
Manages and coordinates the complete range of site IT/OT services such as desktop, infrastructure, mobility, IT site operations, data management, conferencing facilities, incident/request fulfillment management, and security to meet site’s business requirements. Has thorough knowledge of hardware, software, data communications, and user applications areas. Typically requires significant experience in managing the delivery of technical services, together with project management experience in technical infrastructure areas.
Position reports to the Director IT Ketjen.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Foster a safe work environment by understanding and following all safety related policies and procedures
Primary contact with site leadership to define and prioritize IT/OT service requirements
Hire, train, evaluate, and develop a small staff required to deliver IT/OT services effective and efficiently
Take command and control of any IT/OT operational crisis or critical incidents by influencing/escalating across service owners/providers to resolve any service interruptions
Managing local service according to OLAs with Incident Management and Request Fulfillment
Monitor and escalate local VIP support incidents
Support shift left strategy to drive incident resolution to self-service and/or level one support
Provide 24x7 management oversight for assigned infrastructure, applications, other IT/OT services
Ensure adherence to established corporate strategies, standards and policies and suggest modifications as appropriate
Adhere to IT Change management governance model
Provide metrics tracking of operational performance and quality of services
Participate in troubleshooting, capacity planning and analysis, performance analysis, postmortem
Establish operational objectives and work plans, then delegate assignments to the appropriate staff member or group
Regularly review the established objectives to determine the success of the operation
Follow Project management methodology.
Become the broker of IT Services with internally and externally & corporate providers
Ensures that design and selection of new site-specific solutions are in alignment with corporate IT strategies, and policies.
Conduct architecture/security reviews through PMO processes.
Responsible for IT oversight, coordination, and manage of assigned industrial manufacturing systems like Laboratory Information Systems (LIMS)
Following all emergency security response procedures when security incident happens.
Knowledge, skill and experience requirements
Bachelor’s degree or equivalent in computer science or related IT disciplines
Minimum of 7 years IT experience
Minimum 5 years managerial/supervisory experience
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Good presentation and communication skills
Work with limited direction and able to manage local and regional projects
Must be able to learn quickly and work in a fast-paced environment with the ability to manage multiple competing tasks/demands
Optional – Preferred
- Technical certifications, ITIL certifications
Key Competencies
Decision Quality
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Integrity and Trust
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Intellectual Horsepower
Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
Interpersonal Savvy
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Perseverance
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Priority Setting
Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
Technical Learning
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Safety, Health, and Environmental Awareness
Understands the importance of Health, Safety and Environment issues to the success of our organization. Accurately assesses the HS&E hazards of the job. Takes aggressive action to correct unsafe, unhealthy, or threatening environmental conditions or activities on the job, or in other aspects of life, to prevent accidents. Understands that success is determined by performance in this area. Develops, understands and follows procedures to assure this continuous improvement and does not have near misses, incidents, or accidents
Benefits of Joining Ketjen
Competitive compensation
Comprehensive benefits package
A diverse array of resources to support you professionally and personally.
Apply today and help Ketjen unleash the POTENTIAL of advanced chemistry for industries that power the world.