Job Information

Ryder System SSC Compliance Supervisor in ALPHARETTA, Georgia

Position Description

The SSC Compliance Supervisor is responsible for overseeing and directing the day-to-day activities of the SSC Compliance Teams including Missing Miles, Fuel and Exception Processing. This includes work analysis and staffing, customer interaction, financial forecasting/cost control, quality assurance, continuous improvement/performance, management of assigned staff. This role is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities.


  • Bachelor's degree in Business, Finance, Accounting or 8 years related business work experience

  • Eight (8) years or more experience in full use/application of relevant principles, theories, concepts and techniques

  • One (1) year or more supervisor experience

  • Ability to:

  • Assess situations effectively even when details are limited

  • Build strong customer relationships; Internal and external customers

  • Consider a broad range of internal and external factors when solving problems and making decisions

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Delegate and direct others; Fairness to direct reports

  • Motivates others

  • Multi-task, be highly organized, with excellent time management skills

  • Prioritize, structure and schedule tasks to maximize effort and meet deadlines

  • Possesses strong technical aptitude preferred

  • Effective leadership skills. Provides direction to employees according to established policies

  • Excellent organizational skills. Demonstrated priority setting, operating within established guidelines/guidance

  • Demonstrates problem solving skills

  • Excellent collaboration and team building skills

  • Strong verbal and written communication skills

  • Exercises judgment within defined procedures and policies to determine appropriate action

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Detail oriented with excellent follow-up practices. Follow up and follow through are crucial in this role

  • General knowledge of functional area(s) assigned (intermediate level) preferred

  • Microsoft Office (intermediate level)

  • Knowledge and understanding of Lean Six Sigma methodology (intermediate level) preferred


  • Supervises exempt and non-exempt employees providing day to day direction, guidance, leadership, coaching, and training. Ensures work coverage for the group, including scheduling, attendance management, and payroll

  • Manage the day-to-day work processes and results to established service levels

  • Implements and administers quality control/assurance processes and procedures. Conducts audits to address gaps

  • Primary input to hiring, performance & rewards decisions for a group of employees

  • Acts as the primary escalation point for internal/external customer concerns, resolves and addresses issues within established guidelines

  • Develops and maintains desk procedures, training manuals, internal control documentation

  • Acts as the SME for the group and or business process

  • Manages within budget/ASL

  • Participates in the development of goals to maintain optimum efficiency

  • May participate in projects to include department, SSC, division and corporate initiatives

  • May recommend/make decisions regarding existing or new programs/initiatives that have a significant impact to business operations and outcomes

  • Often serves in a consultant or advisory capacity interacting with suppliers and HQ management

  • Administers company policies that directly affect subordinate employees

  • Recommends improvement to department policies and practices

  • Ensures that work is performed consistently and timely within company policies and procedures

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-72634

Category Accounting/Finance

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8889