AMVETS Jobs

Perrigo

Customer Fulfillment Manager Location: Allegan, MI, US, 49010#job-location.job-location-inline {display: inline;} Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it. External applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.Description OverviewThe Customer Fulfillment Manager/Analyst role will either be a dedicated resource for a single customer account or covering multiple accounts depending on the strategic priority. As the primary customer facing role, this role will maintain overall service relationship with customer inclusive of supply availability, order management and demand consumption, leveraging analytics to maintain and distribute reporting to customer. Advocates customer needs and funnels inquiries through proper internal channels. Internal liaison for customer specific supply related questions. The role is an active member of the internal Customer team ensuring execution of order strategies related but not limited to, order oversight, abnormal demand, seasonal demand, shortages, and allocation. Supplements OCA (Order Compliance Analyst) with supply compliance (OTIF and Account specific supply compliance programs) activities inclusive of fines prevention and risk mitigation escalating through Customer team as necessary. Proactively lead and engage with customers on all Supply Chain and Logistic projects (MOQ, ordering patterns etc.) to drive efficiencies and sales growth based on customer stratification.Scope of the RoleAccount Management:Maintains overall service relationship with customerEnsures supply availabilityLeads scorecard and goal alignmentConducts recurring customer meetingsOversees inventory allocation for promotions, special packs, displays, new items, discontinuations, and conversionsCollaborates with customer on key drivers of their orders within lead timeCommunicates insights and triggers necessary changesOrder Management and Control:Leverages order management tools for accurate execution of order controlUnderstands ordering patterns and communicates forecast consumption to planning, DC, and product allocation managementRelays ordering impacts to customerEvaluates order shortages and codes to close ordersManages obsolescence risk of Finished Goods and in-process materialsCollaborates on fines related to supply as necessarySupply Chain Process Improvement:Leads and drives supply chain projects across all areas of Supply Chain functionsBuilds and maintains relationships across Supply Chain departmentsLeads discussion on special distribution impacts to order delivery/scheduling Experience RequiredBachelor's Degree in business, supply chain or related field required 5+ years of experience in customer-facing roles with recent supply chain experience preferred.Excellent analytical and problem-solving skillsExcellent interpersonal skills and ability to work in a matrix environment.Strong verbal and written communication skillsAptitude for commercial acumen and prioritization Ability to become extremely proficient and knowledgeable to customer systems.Ability to work independently on multiple concurrent projects is necessary.Previous supervisory or management experienced preferredExternal applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other c