Job Information
DePaula Chevrolet, Inc Call Center Rep - Automotive Service BDC in Albany, New York
DePaula Chevrolet is looking for an ambitious, outgoing professional to schedule appointments for our Service Department. We are willing to train the applicant who will provide our customers with outstanding service. The position involves scheduling appointments using the phone and email.
Hours:
Monday 10am – 7pm
Tuesday 10am – 7pm
Wednesday 9am – 6pm
Thursday 9am – 6pm
Rotating Friday 9-6/Saturday 8-5
NO PHONE CALLS PLEASE
Responsibilities:
Handle all inbound phone appointments and inquiries
Contact customers via email, phone, and text to schedule a service appointment
Make proactive outbound phone calls to customers to drive traffic to the service lane
Track activities during each shift in a provided software
Work with internet leads to set a proper appointment
Follow-up with customers to improve customer experience
Requirements:
Must be able to work the required schedule
Excellent verbal and written communication skills
Must be comfortable speaking on the phone and have a good phone presence
Ability to learn new software
Excellent attendance and punctuality
Benefits:
Weekly Pay ($18/hr) plus Monthly Commission
Medical, Vision, and Dental Insurance
Life Insurance
Paid Holidays
Paid Vacation and Sick Time
Paid Training
401(k) with employer matching
Employee Discounts
Expected Annual Earnings:$38,000 - $60,000