Job Information
Teradyne Application Systems Analyst/Support Specialist in Alajuela, Costa Rica
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne (https://www.teradyne.com/) companies deliver manufacturing automation across industries and applications around the world!
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Duties and Responsibilities:
Our team is part of IT Enterprise Strategic Solutions. The Application Systems Analyst/Support Specialist provides first level support to Teradyne’s Application Center and Product line management application in the resolution of service tickets including account management and application maintenance break-fix support.
This role requires working with a global customer base across Asia, Europe, the Americas and to build a strong working relationship with key users, to maintain and increase user satisfaction.
Minimum Job Requirements:
Advance English level.
1 year of experience providing application support OR 2 years of experience understanding business processes and workflows.
1 year of customer service/support roles.
Preferred Job Requirements:
On Going education on technical fields such as DevOps, software Development, or related field.
Programming Languages: C, C+
- Help desk experience.
The ideal candidate comes with the following behavioral traits:
Excellent communication skills.
High sense of urgency
Stakeholder management
Great time management skills
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Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.