Job Information
CVS Health Sr Clinical Informatics Specialist in Akron, Ohio
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Company: Oak Street Health
Title: Senior Clinical Informatics Specialist
Role Description
The purpose of a Sr Clinical Informatic Specialist at Oak Street Health is to serve as a coach for medical scribes in order to help provide an exceptional patient experience and maximize provider efficiency.
The Senior Clinical Informatics Specialist (Sr. CIS) is a senior medical scribe who serves as a coach for medical scribes in our clinics. Scribes are partnered with a physician, nurse practitioner, or physician assistant to support charting, billing, coding, and EMR navigation in an effort to offer an extraordinary patient experience and maximize provider efficiency. The Sr. CIS is expected to lead, coach, and support a region of scribes, in partnership with the Practice managers (PM), Population Health Directors (PHD), Regional Vice Presidents (RVP), and medical directors (SMD/CMD). The Sr. CIS is expected to have deep knowledge of key aspects of the OSH business model, including (but not limited to): Risk score, Clinical documentation, and scribe performance as well as greenway and canopy utilization.
Check out this pamphlet (https://drive.google.com/file/d/1Mxf8GfV-bb45mDlctFdxsoj94WqFyCk5/view) for a sneak peek into the life of a Sr. CIS at Oak Street!
Core Responsibilities:
Leadership & Coaching:
Partner with the regional leadership to support the hiring, onboarding, and ongoing training of scribes
Support Oak Street Health initiatives by ensuring clinic scribes are properly trained and executing workflows that drive high-quality patient care and support our care model including but not limited to EMR documentation hygiene, thorough charting, quality metric compliance, and prompting provider to address patient care gaps
Follow the CIS Evaluation Timeline for each regional CIS including routine shadowing of provider/CIS pairs, patient chart reviews, and assessment of gaps in CIS knowledge, as well as addressing any inconsistencies that arise from evaluations
Report results of evaluations and reviews to central and regional leaders
Partner with PHD/RDO/RVP/SMD and/or central support to highlight any trends in team training, execution, or other opportunities for improved workflows, efficiency, or experience
Organize quarterly scribe events for his/her region to support team building
Sr. CISs are expected to acquire and demonstrate mastery of content to support their work including but not limited to: coding and billing, EMR navigation, Risk score, clinical guidelines, performance and training of scribes in their region, and morning huddle responsibilities
Organize and deliver monthly training for the regional CIS team
Attend various Sr CIS training, hosted by the central leadership team throughout the year
Other duties as assigned
Ideal candidates will be (required):
Passionate about their work and motivated to be a part of a fast-growing organization
In good standing as a CIS/scribe
US Work Authorization
Someone who embodies "being Oaky"
Ideal candidates will be (strongly preferred):
8+ months of CIS/scribe experience
Leadership experience and/or natural tendency to lead
Experience with Project Management and engagement (Developing project scopes and objectives, involving all relevant stakeholders, developing a detailed project plan to track progress, reporting and escalating to management as needed, and creating and maintaining comprehensive project documentation).
Comfortable with ambiguity and have a love for problem-solving
Eager to advance the CIS program's efficiency and effectiveness
Intermediate to Advanced Excel knowledge and experience
Data Warehouse knowledge and experience
What does being "Oaky" look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities and focused on the quality of care over the volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $40.90
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 09/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.