Job Information
Concentrix 2024 Delivery Operations DVO in Agdao, Philippines
2024 Delivery Operations DVO
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Agdao, Philippines
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1499357EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
2024 Delivery Operations DVO
Job Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
Essential Functions/Core Responsibilities
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
Ability to mentor, coach and provide direction to a team of employees
Self-starter, sense of urgency, and works well under pressure
Ability to foster a sense of professionalism and relationship building for self and team
#LI-DNI
Location:
PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center
Language Requirements:
Time Type:
Full time
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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1499357EXTERNALENGLOBAL&step=1&utm_source=none)