Job Information
Hyatt Leisure Concierge in AD DAKHILIYAH, Oman
Description:
General Responsibility
Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation
Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
Care about your work environment and make sure it is tidy and well maintained
Be reliable and ensure you are at work on time
Know your role in case of emergency such as bomb threat, flood, fire etc
Understand the Employee Handbook and comply with the standards it outlines
Carry out all professionally reasonable instructions given by your superior
Technical Expertise
Maintain a friendly, neat and pleasant image to the guests
Be able to handle any queries from Alila Link members.
Be able to handle mail and messages.
Be tactful to guests complaints, requests and enquiries
To utilize guest comment card to give feedback and recommendations for product/service improvement
Record all suggestions and comments from guests
Fully conversant with the hotels facilities and services
To provide guest with up to date hotel information and events
Understand all hotel promotion activities, eq special package, Alila Link etc
To provide security and privacy of guests by keeping all guest’s information confidential unless otherwise instructed by guests.
Maintain an active presence in the lobby
To prepares required list reports.
Able to conduct Hotel Tour at any time require.
Greet and assist the guest with maximum courtesy and attention during their stay.
To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
To contribute to overall operational efficiency by performing other relevant duties assigned.
Provide information about local recreational destinations.
Make activities arrangement
Perform all activities and duties assigned by Management
Conduct Via Ferrata activity for the guest.
Conduct all the Mountain Hike to the guest.
Conduct all the tour arrange by the hotel for the guest, Example; City tours, Nizwa tours & mountain tour )
Primary Location: OM-Ad Dakhiliyah
Organization: Alila Jabal Akhdar
Job Level: Full-time
Job: Front Office
Req ID: ADD000138
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.