Job Information
Titlemax General Manager In Training (Bilingual) - Abilene in Abilene, Texas
**Overview
As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white-glove experience our customers expect. You will coach, develop, and lead your team to reach Company objectives and serve as the trusted*face of the store,helping to build brand recognition and drive business. Along the way, we'll provide you with a training and development program to help you move your career forward.
**Essential Responsibilities
- Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability.
- This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports.
- Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs).
- Track, analyze, and train Team Members on various performance reports.
- Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
- Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company.
- This includes overseeing store planograms and ensuring seasonal and/or promotional marketing materials are displayed properly.
- Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Minimum Qualifications
High School Diploma or equivalent required
At least two years of experience and proven success in a supervisory or leadership role in retail, financial, customer service, or related industries
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