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Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you. Okta's Customer Support New Grad Program is an extensive 12-month curriculum designed to offer New Grads practical, hands-on experience and thorough training, covering everything from developing business understanding to refining technical expertise. It concentrates on cultivating competencies in decision-making, technical proficiency, and collaboration. Upon successful completion, participants will seamlessly integrate into their respective permanent roles, embodying the principles and values instilled throughout their training. Immerse yourself in our products, services, and programs by actively participating in projects that directly impact our customers! This program is geared for New Grads, graduating between May 2023 and June 2024. Applicants must reside in, or in proximity to, one of the following locations: -Salt Lake City, Utah -Santa Fe, New Mexico -Oklahoma City, Oklahoma

Position Description: As a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta. The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta's Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better.

Job Duties and Responsibilities: * Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta's SLA. * Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. * Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations. * Collaborate with other departments in the company to achieve customer satisfaction.

Ideal Skills: * Ability to quickly context-switch between multiple complex work streams. * Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues. * Customer-obsessed attitude - a customer advocate, always going the extra mile. * Team player with solid cross-team communication skills. * Technical Domain Focus: Knowledge of software development fundamentals and common architectures. * Knowledge of HTTP, encryption, basic security concepts. * Knowledge of one or more authentication or authorization concepts such as SSO or MFA. * Some proficiency in at least one programming language; ideally JavaScript. * There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver... For full info f ollow application link.